- Open to Freshers and Professionals with up to 5 years of experience in customer service, support, or any customer-facing role.
- Should have Excellent communication skills in English (written & spoken).
- Should have a passion for helping people and solving real-time problems.
- Should have a willingness to work in rotational shifts
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Customer Experience Associate Job in Mumbai at BookMyShow
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Customer Experience Associate
BookMyShow
Full Time Job
Not Disclosed
0-6 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Lead Conversion
- Customer feedback
- Communication Skills
- Analytical skills
About this Job
BookMyShow is hiring for the role of Customer Experience Associate!
Responsibilities of the Candidate:
- Lead the Conversation: Be the first point of contact through chat or call, delivering timely and empathetic support to our users.
- Solve with Empathy: Understand customer concerns, identify issues, and provide clear, helpful solutions — all in real-time.
- Spot the Gaps: Analyze patterns in customer feedback and pinpoint pain points in the journey.
- Turn Feedback into Fuel: Work with internal teams to improve products, processes, and experiences based on real customer insights.
- Champion the Experience: Always advocate for the customer - their voice, their satisfaction, their loyalty.
- Build Brand Loyalty: Create experiences so smooth and personal, users can’t wait to come back.
Requirements:
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses
+96 More
Who can apply
Work Experience: 0-6 years
Eligible Graduation Years: 2025, 2024, 2023, 2022, 2021, 2020, 2019, 2018
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About BookMyShow
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