Customer Experience Associate Job in Pune at Full Potential Solutions

Full Potential Solutions is hiring for the role of Customer Experience Associate!

Responsibilities of the Candidate:

• Professionally handle incoming customers' inquiries (via phone, chat & email).
• Performs 50% voice and 50% non voice tasks.
• Thoroughly and efficiently gather required customer information
• Research remittance information and updated status of the transaction.
• Review documents shared by customers to match with Internal information.
• Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
• Meet and exceed company and individual performance metrics.
• Be a reliable and agile resource for customer service.

Requirements:

• Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
• Excellent multi tasking ability and research skills.
• Good customer service orientation.
• Ability to set expectations, deliver and mediate information in a positive way.
• Good attention to details and meticulous attitude.
• Good time management skills.
• Critical thinking and decision-processing skills.
• Ability to work in a routinely environment, strong self-discipline, work ethic and resilience.
• Must be willing to work onsite (Yerawada, Pune, Maharashtra).
• Must be willing to work in a shifting schedule including weekends and holidays.
• Typing speed of at least 35 WPM.
• Effective business writing skills.
• Experience in using multiple web tools is a must.
• Good internet and computer navigation skills.
• Preferably with 1 year customer experience in a financial technology account.
• Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
• Multi channel and omni channel experience is also an advantage (voice and non voice experience).
• College Graduate or completed 3 year Bachelor’s College Degree.
• Candidates must be of legal working age, between 18 and 42 years old.