Customer Experience Associate Job in Bangalore at Ethos Life

Ethos Life is hiring for the role of Customer Experience Associate!

Responsibilities of the Candidate:

• Monitor case progress, track down requirements, provide ongoing status updates, and escalate as needed
• Review application information, including medical history, identifying issues that could present a problem and proactively seeking information to expedite the process – if necessary, researching and presenting alternative solutions
• Continuously look for ways to expedite and improve our processes and services
• Review new life insurance applications for missing information before submission to underwriting
• Highly organized person with superb attention to detail
• High sense of urgency and problem-solving state of mind
• Collaborate and support sales and customer service efforts to ensure a superior and seamless customer experience

Requirements:

• Track record of successes in a fast-paced customer service environment
• Excellent relationship-building and negotiating skills, with the ability to influence a situation to achieve the best client outcome
• Strong phone and computer skills with the ability to quickly learn and master our internal and carrier software programs
• Must be comfortable with choosing priorities when presented with multiple challenges
• Superior problem-solver, who thinks outside of the box
• Ability to work independently and exercise excellent judgment
• Strong written and verbal communication skills