Customer Experience Advisor - Mumbai Job in Mumbai at Tesla, Inc.
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Customer Experience Advisor - Mumbai
Tesla, Inc.
Full Time Job
Not Disclosed
1-3 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Customer Experience
- Customer Service
- Project Management
- Time management skills
About this Job
Tesla is hiring for the role of Customer Experience Advisor - Mumbai!
Responsibilities of the Candidate:
- Engage walk-in guests promptly, personally, and open the conversation, and ensure they feel welcome
- Help drive business and maximize sales through customer service, product knowledge, merchandise presentation, and promotion.
- Implement all operational policies and procedures in order to satisfy the needs of the customer while helping Tesla achieve its goals.
- Understand who our guests are, what brought them to Tesla, and their intent and timeline to purchase, thus creating a robust Customer Profile
- Educate and excite guests by answering their questions and providing a tailored experience based on their interests and agenda
- Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
- Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
- Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
Requirements:
- Customer service experience required
- Positive, enthusiastic and passionate about the changes in the personal transportation industry
- Self-starter who possesses exceptional time management skills and has great attention to detail.
- Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
- Passionate dedication and ethical approach to sales management and operations.
- Ability to understand and convey business issues and technical concepts
- Strong sense of team mentality and reliability
- Strong communication skills and attention to detail
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Ability to work on shift and flexible schedule
- MUST have and maintain a valid driver’s license and an acceptable and safe driving record
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Tesla, Inc.
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