Customer Engineer Job in Patna at NCR Corporation
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Customer Engineer
NCR Corporation
Full Time Job
Not Disclosed
2-3 years
Posted 30+ days ago
Location
- Patna
- Lucknow
Skills Required
- Customer Service
- Customer Experience
- Customer Success
- Time Management
- Customer Relationship Management
- Customer Acquisition
- Communication Skills
- Negotiation Skills
About this Job
NCR Corporation is hiring for the role of Customer Engineer!
Responsibilities of the candidate:
- Provides prompt and courteous service responses to routine customer inquiries (for Tier I products)
- Performs minor maintenance, repairs, and component replacement at the module level
- Assists in site preparation, including cable installation, staging, and standard testing of equipment
- Maintains parts inventory and related records
- Provides status reports throughout a service
- Diagnose problems – based on the information provided in the assigned call as well as work with the customer to determine all issues at the site
- Responsible for ownership of customer issues until resolution according to SLA agreements
Requirements:
- Security procedures
- Service level agreement requirements
- Escalation procedures
- Tools and processes for completing machine repairs
- Organize and plan time effectively
- Complete NCR specific Certifications based on business/district needs and assign LOBs as prescribed by the manager
- High School Diploma or Equivalent
- Formal vocational or technical certification
- Associate's Degree preferred
- CompTIA, A+/N+ Certification preferred
- 2 years of related experience
Eligible Degrees
+82 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About NCR Corporation
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