Customer Engagement Manager Job in Bengaluru at Tracxn Technologies
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Customer Engagement Manager
Tracxn Technologies
Full Time Job
Not Disclosed
2-5 years
Posted 30+ days ago
Location
- Bengaluru
Skills Required
- Customer Engagement
- Communication Skills
- Customer Satisfaction
- Problem Solving
About this Job
Responsibilities of the Candidate:
- Oversee customer engagement functions, including onboarding, query resolution, driving engagement, and managing renewals.
- Onboard new customers, communicate platform functionality, and provide updates on new features.
- Ensure seamless platform adoption and customer satisfaction.
Requirements:
- 2 - 5 years of experience in customer engagement, or customer success, preferably in a B2B SaaS environment.
- Excellent written and verbal communication skills with Phone and email etiquettes to effectively address customer queries
- Have "Customer Empathy" - ability to identify and understand a customer's situation and motives
- Thorough understanding of customer lifecycle processes in a B2B SAAS company
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Tracxn Technologies
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