Customer Engagement Associate Job in Bengaluru at Ethos Life

Ethos Life is hiring for the role of Customer Engagement Associate!

Responsibilities of the Candidate:

• Work to engage customers (or re-engage customers when needed) through various outbound communication mediums in an effort to increase customer retention, satisfaction, and brand loyalty
• Make outbound calls to customers who have requested to cancel policies to conduct a needs analysis and help get customers to reconsider moving away from Ethos
• Strive to understand customers’ needs and help customers understand how Ethos’ help address those needs
• Be an advocate for the customer, ensuring the customer is getting what they need by working cross functionally when required
• Maintain a deep understanding of Ethos products and speak with customers about the most relevant features/functionality for their specific needs
• Help identify common customer challenges that put customers at risk of churn and help the CX, Product, and Sales teams find appropriate solutions.

Requirement:

• Excited by a customer facing role with a desire to grow a career in customer experience, sales or account management
• 1-2 years experience in customer support, customer success, operations, or related role
• Experience in life insurance or related industry a plus, but not required 
• Bachelor’s degree preferred
• Possess a Life Insurance license or willingness to get licensed
• Proficiency working with Salesforce or equivalent support/help desk software
• Strong intellectual curiosity and drive to solve problems 
• Excellent time management and prioritization necessary to balance all responsibilities 
• Possess grit and can adapt to changes quickly
• Adaptable to change and ability to change tasks quickly with maintaining attention to detail 
• Excellent phone presence and written communications skills
• Ability to work independently as well as collaborate with various departments