Customer Engagement Advisor Job in Mumbai at Tesla, Inc.

Tesla, Inc. is hiring for the role of Tesla Customer Engagement Advisor!

Responsibilities of the Candidate:

• Engage walk-in guests promptly and personally, with the goal of opening the conversation and ensuring they feel welcome.
• Help drive business and maximize sales through customer service, product knowledge, merchandise presentation, and promotion.
• Implement all operational policies and procedures to satisfy customer needs while helping Tesla achieve its goals.
• Understand who guests are, what brought them to Tesla, their intent, and timeline to purchase, creating a robust customer profile.
• Educate and excite guests by answering questions and providing a tailored experience based on their interests and agenda.
• Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners.
• Maintain a healthy sales pipeline by collecting customer contact information and scheduling test drives for guests with purchase intent or potential.
• Regularly update the CRM system to ensure accurate and timely sales and delivery information for management.

Requirements:

• Customer service experience required.
• Positive, enthusiastic, and passionate about changes in the personal transportation industry.
• Self-starter with exceptional time management skills and strong attention to detail.
• Ability to prioritize, manage multiple projects, and meet business-critical deadlines.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to understand and communicate business issues and technical concepts.
• Strong team mentality and reliability.
• Strong communication skills with attention to detail.
• Demonstrated mastery of Tesla products and services, with awareness of EV industry trends and local incentives.
• Ability to work shifts and maintain a flexible schedule.
• Must have and maintain a valid driver’s license with an acceptable and safe driving record.