Customer Care Trainee Job in Noida at Monotype solutions

Monotype is hiring for the role of Customer Care Trainee!

Responsibilities of the Candidate:

• Resolve purchase and billing issues
• Purchase may be made by credit card, PayPal, or invoice 
• Work with corporate customers, and stakeholders in establishing invoice accounts, processing purchase orders, and invoicing
• Leverage, and in some cases, customize standard responses created by our native or English speakers
• Escalate to the native speaker when significant customization is required. Identify gaps in standard responses
• Communicate with the development team, and finance team regarding common customer questions
• Work with other departments to maintain product integrity
• Escalate support and feature enhancement requests as needed

Requirements:

• Basic knowledge of Windows and Mac
• Basic knowledge of Windows and Mac text applications (MS Office, Adobe Creative Cloud, etc.).
• Basic knowledge of HTML5, and CSS.  
• Good written and verbal communication skills (English)
• Ability to manage multiple tasks and priorities (both supervised, and non-supervised) and work within time targets.
• Self-motivated ability to work on a team or individually, organizing one’s workload to achieve prompt, courteous, and accurate responses to requests for help or information from customers and prospective customers.
• Good Typing skills (English).
• Willing to work in Australia, UK, US, and India shifts on a rotational basis and on weekends/holidays
• Willing to work in Australia, UK, the US, and India shift on a permanent basis and on weekend/holidays.