Customer Care Specialist Job in Bangalore at JFrog

JFrog is hiring for the role of Customer Care Specialist!

Responsibilities of the Candidate:

• Ensure unbeatable Customer Experience as the primary responsibility
• Monitoring and  triage  incoming cases efficiently
• Assign cases to the appropriate teams or individuals
• Manage non-technical customer cases with a focus on resolution
• Provide both reactive and proactive services to meet the needs of JFrog's customers
• Act as the primary liaison between Customer Success and Sales teams
• Advocate for customers by identifying trends in issues and recommending improvements to processes, policies, and products
• Take ownership of the shift from the previous customer support agent and ensure smooth handovers to the next shift

Requirements:

• At least 2 years of customer service experience 
• Service-oriented and motivated by care
• Proven experience in a fast-paced work environment
• Impeccable English (verbal & written)
• Great verbal and written communication skills
• High level of commitment - every case needs to be handled optimally
• Team player, self-motivated, and extremely detail-oriented with strong organizational and meticulous skills
• A thorough understanding of prioritization and a sense of urgency
• Flexible to work overtime as needed
• Experience using SalesForce is a plus