Customer Care Representative Job in Mumbai at FedEx

FedEx is hiring for the role of Customer Care Representative Associate!

Responsibilities of the Candidate:

• Complete defined processes and procedures within set deadlines, ensuring accuracy, completeness, and compliance with relevant internal and external standards
• Identify anomalies as they arise and use judgment based on established rules and procedures to resolve issues
• Escalate complex issues to senior team members when required

Requirements:

• Strong interpersonal skills
• Effective written and verbal communication skills
• Ability to work collaboratively within a team
• Proficiency in Microsoft Office and general PC skills
• Strong problem-solving skills