Customer Care Representative Job in Bangalore at Clario

Calrio is hiring for the role of Customer Care Representative!

Responsibilities of the Candidate:

• Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
• Document every customer interaction in a detailed and structured manner
• Maintain and update our internal knowledge base and other sources
• Handle re-supply and report requests in a timely and efficient manner
• Assist clients with any technical problems with our equipment
• Troubleshoot transmission or other equipment usage problems
• Provide recommendations for service set-up, usage and troubleshooting

Requirements:

• Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)
• Must have excellent written and spoken English language skills.
• Good capacity for teamwork
• Ability to work independently and demonstrate initiative in resolving issues
• Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients
• Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner
• Working knowledge of MS Office tools
• SQL experience, handling SQL queries and modification is ideal