Customer Care Professional (Chat) Job in Gurgaon at American Express

American Express is hiring for the role of Customer Care Professional!

Responsibilities of the Candidate:

• Visualize & simplify end to end card member experience.
• Enable & drive process improvement based on voice of customer feedback.
• Strive to Customer First Resolution (CFR) and reduce bad demand.
• Generate revenue by driving value generation.
• Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction. 
• Deliver to all the key metrics as per organizational goals. 
• Adhere to Quality and Compliance Guidelines. 
• Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication. 
• Able to address 2-3 conversations simultaneously.

Requirements:

• Freshers or candidates with up to 11 months of experience in customer service domain (Chat Experience is preferred but not mandatory)
• Applicants are eligible to apply within five years of completing their graduation.
• Candidates must not have previously completed any government funded apprenticeship programs.
• Individuals who have already registered for a technical course under NATS (National Apprenticeship Training Scheme) are not eligible for re-enrollment.
• Candidates must have completed their graduation from an AICTE/UGC – Recognized university.
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools 
• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering extraordinary service in every interaction with our customers.
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
• Analytical and problem-solving skills with strong attention to detail.