Customer Care Professional Job in Gurgaon at American Express

American Express is hiring for the role of Customer Care Professional!

Responsibilities of the Candidate:

• Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services
• We not only service, we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
• Resolve all Customer Queries and Follow Established Procedures as Appropriate
• Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
• Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
• Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
• 24/7 & Rotational shifts including night shifts
• Hybrid environment

Requirements:

• Minimum 1 year in current role
• Minimum 1 year of meaningful experience in customer service
• Excellent Verbal Communication
• Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
• Strong interpersonal, communication and listening skills
• Demonstrated Dependability/Self Motivating Skills. Change Management Ability
• Demonstrated Ability to Work effectively within a Team Environment as well as independently
• Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
• Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel).