Customer Care Manager-Africa (FES IO) Job in Mumbai at Mahindra and mahindra
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Customer Care Manager-Africa (FES IO)
Mahindra and mahindra
Full Time Job
Not Disclosed
1-3 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Customer Service
- Analytical skills
- warranty Management
- inventory management
About this Job
Mahindra & Mahindra is hiring for the role of Customer Care Manager-Africa (FES IO)!
Responsibilities of the Candidate:
- Assist / guide distributors in Service & Parts Operations
- Implement policies and procedures in dealership network
- Assist distributors in concern resolution
- Improve FIRFT rate by ensuring dealer technicians are trained
- Implement warranty policy and monitor warranty cost per vehicle
- Ensure retro fitment activities are completed in time
- Audit dealerships for processes and Warranty claims
- Ensure timely product feedback from dealers
- Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.
Requirements:
- Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.
- Experience in handling dealers and customers.
- Sound technical knowledge with analytical skills
- Experience in warranty system
- Exposure to Parts inventory management
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Mahindra and mahindra
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