Customer Care Executive Job in Bangalore at TYASuite Software Solutions

• Respond promptly and courteously to customer inquiries via various channels, including phone, email, and live chat, striving to exceed customer expectations in every interaction.
• Address and resolve customer complaints and issues, demonstrating empathy, patience, and problem-solving skills to ensure a satisfactory resolution.
• Maintain a comprehensive knowledge of our products, services, and policies to provide accurate and reliable information to customers.
• Collaborate with other departments to escalate and follow up on customer queries, ensuring swift resolution and seamless communication.
• Document and track customer interactions, feedback, and resolutions in our customer relationship management (CRM) system.

Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in a customer service or support role, preferably in the software or technology industry.
• Proficiency in using customer support software and CRM systems.
• Familiarity with software troubleshooting and basic technical concepts.
• Excellent command of spoken and written [English)].
• Strong problem-solving and conflict resolution skills. If you are enthusiastic about providing exceptional customer experiences and thrive in a collaborative environment, we welcome you to apply for the Customer Care Executive position Experience 2-3 years