Customer Care Executive Job in Gurgaon at EXL
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Customer Care Executive
EXL
Full Time Job
Not Disclosed
0-2 years
Posted 19 days ago
Location
- Gurgaon
Skills Required
- Customer Service
- Service Level Agreement
- Transaction Management
- Communication Skills
About this Job
EXL is hiring for the role of Customer Care Executive!
Responsibilities of the Candidate:
- Data entry
- Copying information from one screen/source to another
- Very low training ,ramp time(Between 0 to 5 days)
- Standard processing approach in almost all scenarios
- Very low AHT(Between 0 to 5 mins) for processing
- The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
- Primarily responsible for processing transactions as per the SLAs outlined by the client
- Ensure that all the transactions are processed as per defined and documented desktop procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is compliant with predefined parameters
- Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
Requirements:
- Higher Education Diploma with 0 - 2 years of relevant experience
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About EXL
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