Customer Care Executive Job in Jaipur at SAADAA

Saadaa is hiring for the role of Customer Care Executive!

Responsibilities of the candidate:

• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Verification of customer's orders with the purchased product and address with pin code
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and valuable discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with our Product, Sales, and Marketing teams
• Assist in training junior Customer Support Representatives

Requirements: 

• Having customer service experience is a valuable asset.
• Must possess exceptional communication skills in English and Hindi, with proficiency in additional languages being a bonus.
• Demonstrates a result-driven mindset and quick learning abilities.
• Comfortable with utilizing technology.
• Possesses solid knowledge of MS Office and advanced Excel, providing an added advantage.
• Proficient in troubleshooting customers' issues and ensuring timely resolution.
• Exhibits excellent interpersonal skills.
• Works effectively within a team.
• Maintains patience and a soft-spoken demeanour.
• Capable of handling irate customers.
• Able to comprehend and follow provided instructions.