Customer Care Executive Job in Jaipur at Saadaa

Roles & Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email, or chat 
• Verification of customer's orders with its purchased product and address with pin code 
• Identify customer needs and help customers use specific features 
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) 
• Update our internal databases with information about technical issues and valuable discussions with customers 
• Monitor customer complaints on social media and reach out to provide assistance 
• Share feature requests and effective workarounds with team members 
• Inform customers about new features and functionalities 
• Follow up with customers to ensure their technical issues are resolved 
• Gather customer feedback and share it with our Product, Sales, and Marketing teams 
• Assist in training junior Customer Support Representatives 

We aren’t big on trends, we believe in “TIMELESS DESIGN”, we want you to use our products for years, even decades, and have the same affinity towards them like we do.