Customer Care Associate Job in Hyderabad at Avidbots
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Customer Care Associate
Avidbots
Full Time Job
Not Disclosed
0-2 years
Posted 30+ days ago
Location
- Hyderabad
Skills Required
- Customer Service
- Customer Acquisition
- Customer Relationship Management
- Customer Success
- English language (Written)
- English language (Spoken)
- Time Management
About this Job
Avidbots is hiring for the role of Customer Care Associate!
Responsibilities of the candidates:
- Supervise our fleet of deployed robots remotely identifying issues and resolving them using our internal tools
- Record and document remote monitoring events (filing fault reports, etc.)
- Investigate and suggest improvements to internal tools and other processes
- Interface with sales and deployment teams to create and customize “cleaning plans” for our robots
- Receive and solve customer queries and issues via phone calls
- Interact with customers (as required) and understand customer-specific standards/preferences
Requirements:
- Bachelor's degree. Preferred in B.Tech, BSc, or relevant experience
- Excellent English language skills (native or advanced)
- Availability to work 24/7 on weekly rotating shifts including weekends
- Experience with basic issue trackers and other office admin tools
Eligible Degrees
+82 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Avidbots
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