Customer Care Associate Job in Mumbai at Fynd
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Customer Care Associate
Fynd
Full Time Job
Not Disclosed
1-2 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Problem Solving
- Documentation
- Analytical skills
- Customer Satisfaction
About this Job
Fynd is hiring for the role of Customer Care Associate!
Responsibilities of the Candidate:
- Take ownership of customer issues
- Troubleshoot problems and see them through to resolution
- Escalate unresolved issues to the appropriate internal teams
- Receiving and placing customer service telephone calls
- Resolving customer complaints
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- University/college degree is an asset
- Familiarity with office software and phone systems a plus
- Previous experience, especially in a particular industry, preferred
- Microsoft excel knowledge.
- Customer service
- Product knowledge
- Quality focus
- Problem-solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analysing information
- Multi-tasking
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Fynd
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