Customer Care Associate Job in Mumbai at Royal Caribbean Group

Royal Caribbean Group is hiring for the role of Customer Care Associate!

Responsibilities of the Candidate:

• Stands by the computer kiosk in order to assist CMs in using the RCL Electronic System
• Clarifies questions from crewmember / applicants in filling up the electronic data form
• Directs crewmembers / applicants to the correct parties whenever needed
• Assists CM in the setting up of appointment for visa application
• Monitors the progress of all documentation requirements of all departing crewmembers
• Provides information to  CMs on how to renew their medicals
• Handles crew documents for endorsement to the correct parties
• Attends to crew concern regarding their sign on requirements.
• Communicates in advance with schedulers the list of CMs who will not be able to join as scheduled and provide a definite date when CM can join.
• Such other duties and responsibilities as are necessary in carrying out the business

Requirements:

• At least 1 years of experience in document handling and customer support
• Knowledge and background of the Maritime Industry
• Knowledge of the International Maritime Organization policies
• Excellent English Communication skills (written and oral)
• Knowledge in the use of computers and software applications
• Strong interpersonal skills.