Customer Care Associate Job in Mumbai at Mymoneymantra

Roles and Responsibilities:

1. Resilience & Self-Motivation:

• Be highly motivated to meet and exceed sales targets consistently.
• Demonstrate persistence in the face of challenges and seek growth opportunities.

2. Communication Skills:

• Strong verbal and written communication skills to interact effectively with clients and team members.
• Ability to articulate financial product benefits and handle client queries with confidence.

3. Commercial Awareness & Negotiation:

• Negotiate and offer customized loan and mortgage solutions based on customer needs.
• Stay updated on market trends and competitor offerings to maintain a competitive edge.

4. Record Maintenance & Target Achievement:

• Maintain accurate records of client interactions and follow-up actions.
• Ensure achievement of monthly and annual targets for business growth.

5. Team Management & Financial Skills:

• Oversee and manage the performance of the team, ensuring team targets and KPIs are met.
• Demonstrate strong financial and numerical skills to assess and present appropriate financial products.

6. Business Development:

• Identify new business opportunities and generate leads.
• Build and maintain relationships with existing and potential clients.

7. Client Satisfaction & Grievance Resolution:

• Address customer grievances and provide solutions in a timely and efficient manner.
• Ensure customer satisfaction and high levels of retention.

8. Multitasking & Deadline Management:

• Handle multiple projects and deadlines simultaneously, ensuring seamless execution of tasks.

9. Networking & Client Relations:

• Leverage an existing network of references to acquire new clients.
• Understand client needs and offer financial solutions accordingly.

10. Conflict Resolution & Upselling:

• Resolve conflicts and advise clients based on their needs and preferences.
• Upsell products and follow up with existing clients to enhance sales performance.

Qualifications and Eligibility Criteria:

• Educational Qualification: Graduates / Post Graduates / MBA / Masters in any field.
• Experience: Both Experienced and Fresher candidates can apply.
• Skills: Strong communication, resilience, negotiation, and client relationship management skills.
• Location: Mumbai (Candidates from nearby locations preferred).

Remuneration and Perks:

• Remuneration: As per market trends.

Benefits:

• Unlimited earning potential with high commission structure.
• Plenty of scope for learning and career growth.
• Exposure to innovative technology and financial products.
• Experience in a high-energy work environment with opportunities for upward mobility.
• Gain transferrable soft skills, including problem-solving, communication, and conflict resolution.
• Job security and career advancement in a dynamic industry.

MMM helps customers compare products across 100+ Financial Institutions and demystifies the world of personal finance. The Company’s mission is to serve the need of every Indian by delivering the right suite of financial products in the most efficient manner.