Customer Care Associate Job in Bengaluru at Iron Mountain

Iron Mountain is hiring for the role of Customer Care Associate!

Responsibilities of the Candidate:

• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Interact and partner with customers to address their concerns and resolve their issues from start to finish
• Understand how the assigned duties relate to others in the team and how the team integrates with other related teams
• Demonstrate customer focus and customer empathy with every interaction

Requirements:

• Basic computer skills, including website navigation and working knowledge of Microsoft Office & Google suite
• Ability to successfully manage client relationships
• Flexibility and Adaptability to a rapidly changing environment
• Strong Customer Focus and empathy mindset
• Strong organizational and time management skills
• Strong critical thinking and problem-solving ability, Recognizes and solves typical problems that can occur in one's own work area without supervisory approval
• Impacts their own team through the quality of the services or information provided
• 2-6 years in a Customer Care / Account Management role
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices