Customer Care Analyst Job in Bengaluru at MillerKnoll

MillerKnoll is hiring for the role of Customer Care Analyst!

Responsibilities of the Candidate:

• Facilitate discussions with internal departments and external dealers/customers to obtain the requirements necessary to rectify/process orders and update appropriate workflow databases accurately.
• Ensuring 100% fulfillment; working closely with other internal departments to ensure customer satisfaction.
• Effectively communicates, responds and resolves assigned cases within our department’s SLA, to ensure an exceptional customer experience.
• Coordinate special order requirements.
• Other duties and reports as assigned by management.

Requirements:

• Bachelor’s degree in any field with a minimum of 2-3 years of order management skills are preferred.
• Experience in order fulfillment or any related activities in supporting order management functions.
• Ability to work with limited direct supervision and track many issues/processes daily.
• Must have the ability to work in a tactful, yet firm, professional manner with internal and external customers.
• Must display high level of accuracy in work performance.  
• Analytical and problem-solving skills are required.
• Must have excellent communication, written skills
• Ability to manage multiple priorities at once, demonstrating a sense of urgency to meet deadlines.
• Personal computer proficiency with prior knowledge in MS Office products, Google products and Salesforce preferred.
• Good interpersonal and organizational skills.
• Experience working in Oracle/JDE/MySign/SAP related applications for order entry/modification.
• Willing to work in following shift: Mon-Fri 5:30 PM – 2:30 PM.
• Willing to work on a hybrid work arrangement, 3 days’ work from Bangalore office in a week and 2 days’ work from home.