Customer Care Job in Bhiwandi at Lucky-tech Membranes Private Limited

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate departments.
• Keep up-to-date with product knowledge, policies, and procedures.
• Meet or exceed customer service performance metrics (CSAT, response time, resolution time, etc.).
• Collaborate with internal teams to improve customer experience and service processes.

Qualifications:

• High school diploma or equivalent; a college degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices (e.g., Salesforce, Zendesk).
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Catering to applications such as Architectural Tensile Structures, Aluminium Tents Hanger Structures, Biogas, Flexitanks, Trucks Side Curtains, High Speed Roll Doors, Oil Booms

Engineered to perfection on:

Zund Switzerland Cutting Machine &

Forsstrom Sweden High-Frequency Welding Machine