CSO - Service Analyst Job in Pune at Barclays

Barclays is hiring for the role of CSO - Service Analyst!

Responsibilities of the Candidate:

• Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.  .
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions.  .
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Requirements:

• Skilled in using APM tools (AppDynamics, Kibana, and Observability) for issue troubleshooting and proactive monitoring.
• Experience in Triaging and driving solution to production incidents
• Proficiency in analyzing logs, heap dumps, thread dumps
• Working knowledge among platforms such as SQL, Oracle, Linux applications,  Tomcat, WebSphere, JBoss, Apache platforms like OpenShift or AWS.
• Understanding/working knowledge of SAAS products 
• Working principles of Security Services and Applications