CRM Support Analyst Job in Bengaluru at Transoft Solutions Inc.

Transoft Solutions Inc. is hiring for the role of CRM Support Analyst!

Responsibilities of the Candidate:

• Develop and test workflows, plugins and other processes with support from the DevOps-CRM team.
• Receive and analyze requests related to CRM and its related services from internal stakeholders.
• Analyze current business operations, interview users, perform requirements analysis, document feature requests and process improvements.
• Record, track, and estimate tasks.
• Execute projects using Transoft’s software development processes.
• Be a CRM expert, develop views, build reports and dashboards, and help CRM users get the most out of CRM.
• Build views and reports in PowerBI and Excel.
• Maintain and enhance our existing systems, including CRM and data integrations.
• Work with the DevOps-CRM Team to upkeep data, technology and software.
• Provide technical support for our CRM, ERP and portal users.

Requirements:

• Bachelor's degree in computer science or an equivalent field.
• A minimum of 2 years' experience with Microsoft Dynamics CRM or similar platforms.
• Object-oriented principles, UML diagrams, UI design, and software lifecycle tools.
• Experience with sales and/or finance software and proficiency in integration software such as Scribe.
• Skill sets include knowledge of PowerBI and familiarity with database principles and SQL, which are valuable assets.
• A Microsoft certification in Dynamics 365.
• Self-motivated and driven to be successful in the workplace and in life.
• Able to track, estimate, prioritize, and implement many tasks in parallel with multiple different requestors.
• Possess exceptional analytical and problem-solving skills.