Crisis Management Operations Analyst Job in Gurgaon at Moody's

Moody's is hiring for the role of Crisis Management Operations Analyst!

Responsibilities of the Candidate:

• Willingness to work in 8-hour shifts (weekdays, weekends and holidays). Some flexibility will be required to react to sickness/training etc, overtime is not expected, but might require on an exception basis.
• The Crisis Management Operations Analyst will be part of a larger crisis management team working closely with GBR Managers and will receive ongoing mentoring, support and training.
• Incident Recognition & Escalation: Identify and acknowledge incidents or crises promptly and accurately. Escalate actions to the local Building Incident Management team or wider Crisis Management Team when necessary.
• Alerting: Notify incident or crisis responders and if required, execute alerts via Moody’s Emergency Notification System tool (currently Send Word Now).
• Response: Respond appropriately to specific threats and follow established protocols during emergency situations. Provide a timely response to queries/escalations
• Documentation: Maintain detailed records of incidents, actions taken, and outcomes, and contribute to Situation Reports and Post Incident Reviews. Support the creation and refresh of Crisis Management documentation creation including user guides, GBR EXPO intranet updates & Fusion/SharePoint GBR page and document maintenance. Manage archive and record retention to ensure compliance.
• Reporting: Maintain a variety of reports from project completion tracking, location status, contributions to the Key Risk Indicators and Corporate Score Cards.
• Hybrid position, the role will require attendance at the office at least once a week

Requirements:

• Ability to monitor and analyse incident and crisis alerts from various sources, then to assess & act proactively.
• Respond promptly to incidents and crises, ensuring timely resolution.
• Handover proforma to be completed to ensure an efficient and customer-centric process.
• 1-2 years of previous experience in a similar role or in a dynamic, high-stress environment is preferred, with corporate experience in a customer-focused environment.
• Excellent communication skills, with the ability to interact, advise and support people at all levels.
• Focused, accurate, consistent and concise approach with good problem management skills.
• Ability to develop relationships with stakeholders, considering communication styles and cultural idiosyncrasies.
• Strong team player who thrives on working on a variety of projects and tasks with other team members.
• Strong interpersonal skills, with the ability to act with tact and diplomacy.