Credit Specialist Job in Gurgaon at American Express

American Express is hiring for the role of Credit Specialist!

Responsibilities of a Candidate:

• Responsible for contacting clients with overdue accounts to secure the settlement of the account Also, they do preventive work to avoid future overdue accounts that have a high exposure
• Ability to learn a wide variety of technical and business skills
• Able to use negotiation and relationship management skills to provide win-win outcomes
• Ability to use judgmental decision-making to drive customer loyalty and growth for the business
• Ability to listen and acknowledge customer concerns and create a solution
• Understanding of credit card financial principles
• Able to work in a rotational shift environment. [Including weekends]

Requirements:

• Excellent communication skills with the demonstrated ability to handle highly complex and manual queries
• Graduates with a minimum of 1 year of recent contact center experience
• Preferred Qualifications: Experience in UK contact centers is preferred