Corporate IT Support Engineer Job in Bengaluru at Airwallex

Airwallex is hiring for the role of Corporate IT Support Engineer!

Responsibilities of the Candidate:

• Provide on-site and remote IT support for Airwallex employees and contractors, on macOS and windows, and hardware support for PC and Apple hardware
• Provide software support and troubleshooting on macOS and Windows OS and SaaS applications
• Hardware troubleshooting – quickly able to debug common problems with Windows and Apple hardware
• Strong SaaS troubleshooting skills – i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.
• Provide AV support for meeting rooms, all-hands event spaces and office technology
• Run new hire IT onboarding events every week - help our new starters set up their computers, accounts, and onboard to Airwallex
• Basic administration of one or more applications - Google Workspace, Slack, Okta and assist with common issues and projects
• Write exceptional documentation and knowledge guides - clear, concise and easy for all audiences to understand and act on
• Contribute to constant team improvement, providing feedback on what works - and what doesn’t, improving our processes and helping peers
• Handle complex requests and triage and prioritise - escalating where necessary, but knowing when to move forward, mindful of others’ time and schedules
• Thrive in a startup environment – managing ambiguity and working with various teammates and teams to get things done regardless of hierarchy

Requirements:

• A patient and empathetic approach to supporting users on-site and often in time sensitive situations.
• Great documentation skills – you can document your work, and write a great article to a high standard
• Experience with supporting and troubleshooting common MDM applications – mac and windows
• Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, Zoom
• You’re consistent, reliable and dependable – but you’re hungry to learn more and work on more than just support
• Strong knowledge of Google Workspace and Slack basics
• Strong foundational technical troubleshooting skills - hardware and software
• Intermediate troubleshooting skills on office hardware – you know the basics of an office network or infrastructure, and can diagnose basic problems, like why the printer doesn’t work, what an VPN error is, etc.
• Intermediate networking troubleshooting
• Experience in high growth multinational tech companies
• Experience in a matrix environment, with projects across multiple teams
• Strong ability to multitask and work on multiple competing priorities
• Willing to work on a shifting schedule to support a hybrid work environment, and reasonably able to support some out-of-hours events or projects