Coordinator - Work Management Job in Bangalore at karya technologies

Karya Technologies is hiring for the role of Coordinator - Work Management!

Responsibilities of the Candidate:

• Community Coordination:
  • Serve as the main point of contact for community members and app users, particularly from marginalised communities.
  • Organise and facilitate community engagement activities, training sessions, and onboarding processes with empathy and cultural sensitivity.
  • Provide first-level support to address user inquiries, concerns, or complaints, ensuring quick resolution and maintaining a smooth, respectful experience.
  • Actively collect, document, and relay feedback from users to the project and technical teams to inform improvements in product design, services, and operational processes.
  • Maintain positive relationships with stakeholders and partners.
  • Ensure that interactions are inclusive and supportive, fostering trust within the community.
  • Keep clear records of engagement activities, attendance, and outcomes to support project monitoring and reporting.
• Payment Management:
  • Oversee financial transactions, ensuring timely and accurate processing of payments.
  • Monitor budgets, expenses, and financial reports in collaboration with the Project Manager.
  • Ensure invoicing is handled properly and maintain financial records.
  • Address any payment-related issues and coordinate with external partners on financial matters.
• Content Review & Internal App Testing:
  • Regularly review app content, ensuring it aligns with project guidelines and quality standards.
  • Conduct internal testing of new app features, updates, or workflows to identify potential bugs, usability issues, or gaps in user experience.
  • Collaborate with developers and content creators to troubleshoot and improve the app’s functionality.
  • Ensure all content is user-friendly, culturally relevant, and meets the community’s needs.
  • Assist in creating FAQs, user guides, or training materials that support users in navigating the app confidently.

Requirements:

• Minimum of 1 year of experience in community coordination, financial management, or content review roles.
• Degree or diploma in social sciences, business management, or a related field.
• Proficiency in English and Kannada and fluency in at least one of the following languages: Hindi, Telugu, Tamil
• Experience working with marginalised communities and a deep understanding of their challenges and needs.
• Familiarity with basic digital tools or mobile applications used in community settings (training will be provided as needed).