Conversational Banking Agent Job in Bengaluru at HSBC

HSBC is hiring for the role of Conversational Banking Agent!

Responsibilities of the Candidate:

• Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
• Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
• Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions.
• Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
• Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities.
• Advising, communicating, empathizing, resolving conflict and responding sensitively to clients
• Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Recognize and adjust support approach to accommodate all levels of customer’s experience.

Requirements:

• Must have education standard to at least high school diploma and be of a legal working age
• Must be proficient in English (Written/Spoken) with good typing skills
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent verbal and written communication skills and is polite and friendly at all times, displays patience and empathy