Controls Support Engineer Job in Bangalore at Bastian Solutions India Pvt. Ltd.

Bastian solutions is hiring for the role of Controls Support Engineer!

Responsibilities of the Candidate:

• Be the first point of contact for all Bastian Solutions support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
• Maintain satisfied customers by resolving issues quickly.
• Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
• Communicate with other Bastian team members effectively. Keep your manager advised of the schedule.
• Check and use voice mail/e-mail diligently. Maintain the team relationship.
• Communicate strategic information regarding suppliers and customers.
• Become expert on equipment, suppliers, and applications
• Work with the manager to develop processes to help support our team’s growth. Be part of the rotating 24/7 on-call Support Program
• Attend weekly Controls and Support meetings and other scheduled meetings on time.
• Promote Bastian in all appropriate forums.
• Work with other Bastian team members to develop and execute training programs for projects
• Deliver small Support projects (within India) under-budgeted time/hours and hardware cost.
• Provide input into standards and process development.
• Develop repeat customers.
• Contribute to project teams, providing help outside of controls support scope when required.
• Be a great team member and contributor within the office.

Requirements:

• PLC/VLC programming experience required
• HMI programming experience required
• Panel design preferred
• Hands-on mechanical capabilities
• Extremely computer literate with MS Office products
• AutoCAD experience preferred
• Material Handling or Automation experience preferred
• Keen sense of superior customer service