Contracts Support Assistant Job in Mumbai at Gartner

Gartner is hiring for the role of Contracts Support Assistant!

Responsibilities of the Candidate:

• Liaise with internal associates in relation to client custom product, pricing, and contract terms.
• Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
• Manage access to custom price lists within Gartner systems based on account eligibility.
• Perform quality assurance testing of completed work.
• Assist teams with changes to standard price lists and annual price action tasks, as required.
• Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.
• Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
• Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines. Support periodic reporting and analysis on key metrics.
• Respond to all emails, live calls and voice mails within each business day.
• Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.

Requirements:

• Degree with major field of study in law/business administration.
• Minimum two years’ experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property based business gained after college.
• As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience.
• Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner.
• Experience & proficiency with Microsoft Office and database systems – expert capability in Microsoft Excel.
• Experience handling multiple priority activities/projects at once within allotted SLA.
• Strong interpersonal and relationship building skills.
• Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.
• Process-driven, methodical, organized and pays strong attention to detail. Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team
• External: Clients, Law Firms
• Be able to work autonomously (i.e., high degree of self-reliance/self-starter)
• Team player with good time management skills
• Free up internal senior team members by handling the repetitive, non-subjective requests.