Contracts Support Assistant Job in Mumbai at Gartner

Gartner is hiring for the role of Contracts Support Assistant!

Responsibilities of the Candidate:

• Liaise with internal associates in relation to client custom products, pricing, and contract terms
• Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
• Manage access to custom price lists within Gartner systems based on account eligibility
• Perform quality assurance testing of completed work
• Assist teams with changes to standard price lists and annual price action tasks, as required.
• Responsible for monitoring and managing global email inboxes that provide direct support to Global sales teams
• Perform collation of data from Gartner systems and resources into individual client-specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications
• Liaise with internal associates in relation to client legal forms and requests
• Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet
• Individual and Group Objectives and Deadlines. Support Periodic Reporting and Analysis on Key Metrics
• Respond to all emails, live calls, and voice mails within each business day
• Suggest process and technology improvements to provide greater support and coverage for internal Clients

Requirements:

• Degree with a major field of study in law/business administration
• Minimum two years experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property-based business gained after college
• As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, to ensure a positive client experience
• Experience and adaptability in a fast-paced work environment preferably in client service with the ability to prioritize workload based on the value of the business to Gartner
• Experience & proficiency with Microsoft Office and database systems – expert capability in Microsoft Excel
• Experience handling multiple priority activities/projects at once within the allotted SLA
• Strong interpersonal and relationship-building skills
• Excellent English verbal and written communication skills, incorporating requirements, action plans, and timelines when communicating with internal subject matter experts
• Process-driven, methodical, organized, and pays strong attention to detail
• Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team
• External: Clients, Law Firm
• Be able to work autonomously (i.e., high degree of self-reliance/self-starter)
• Team player with good time management skills
• Free up internal senior team members by handling the repetitive, non-subjective requests
• Pricing/Contract Specialists will have the ability to focus on the higher value tasks
• Help to ensure that all SLAs are met and sales are fully supported across all varied requests