Content Developer, D2AS Workflows Job in Hyderabad at Amazon
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Content Developer, D2AS Workflows
Amazon
Full Time Job
Not Disclosed
2-4 years
Posted 30+ days ago
Location
- Hyderabad
Skills Required
- Content Writing
- XML
- HTML
- Scripting Languages
- Content Creation
- Project Management
- Data Analysis
- Customer Service
- English language (Spoken)
- English language (Written)
About this Job
Amazon is hiring for the role of Content Developer, D2AS Workflows!
Responsibilities of the Candidate:
- Learn how to develop content for global D2AS associates and customers.
- Learn DITA XML content models and learn how to develop XML topics in the Content
- Management System (CMS) and workflows in Janus.
- Audit existing content and analyze data to make decisions for content improvements.
- Author, modify, and update workflow content based on audit results to improve associate and customer experiences.
- Identify opportunities to reuse content where it benefits the authoring effort, associate comprehension, and issue resolution effectiveness.
- Implement XML coding by hand (creating XML files, cleaning up partially coded content, and adding code where needed).
- Adhere to the content style guide and authoring standards.
- Use the Amazon Contact Tenets (ACTs) to develop support content that raises the bar and delivers best-in-class customer experiences.
- Analyze data reports with usage metrics for Astro and Cantilever using web analysis tools like Tableau and Heartbeat.
- Respond to associate feedback on Astro within defined SLAs / resolution timeframes.
- Perform global content updates, and professionally reply to feedback from our associates and partner teams.
Requirements of the candidate:
- 2+ years experience in program/project management
- 2+ years experience creating content – with a portfolio to demonstrate it
- Experience with coding/content tagging (in HTML, XML, or scripting languages)
- Experience with A/B testing
- Experience effectively partnering with remote and global team members.
- Experience developing and managing content for an international audience.
- Experience in Customer Service
- Experience in developing technical or troubleshooting content
- Experience coding in DITA XML, and using XMetal or Oxygen editors, or using Content Management Systems
- Experience with content metric/data analysis
- Working knowledge of Agile methodology
- Experience with process and /or customer experience improvement projects
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Amazon
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