Content Assistant Job in Chennai at Amazon

Amazon is hiring for the position of Content Assistant!

Responsibilities of the Candidate:

• Perform quality checks on English language digital content while listening to and identifying errors as well as validating errors reported by various systems and customers.
• Adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report errors. He/she has to follow SOP to catch errors in the content.
• Need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associates will be measured on their compliance with these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
• Be a team player and come up with ideas to improve the editing/QA process.
• Contact publishers and vendor managers to report errors identified and provide status updates as and when required.
• Be an individual contributor for this role
• Be able to pay close attention to minute details, have good communication skills, and have a professional demeanour.
• Be a team player and come up with improvement ideas to improve the process

Requirements:

• Must be a graduate in any stream
• Minimum excel knowledge Strong Written and Verbal Communication
• The associate will be required to use software and /or tools on a daily basis.
• The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP.
• The individual will also need to be able to raise a flag depending on the situation ·
• Working knowledge of computers (Basic MS Office related skills) ·
• Basic Analytical and Logical Reasoning Skills