Content Analyst Job in Bangalore at London Stock Exchange Group

LSEG is hiring for the role of Content Analyst!

Responsibilities of the Candidate:

• Primarily address queries on service cloud that pertain to the Global ETI markets. Cover queries for Equity, Futures, Options, Spreads, Warrants and other asset groups.  
• Do own investigation and then work with production teams to get resolutions quickly to meet Service targets.
• Build and modify service cloud reports to supervise performance of the wider service team if required.
• Apart from content production teams, also work with development teams, Exchange managers and specialists to resolve root cause and prevention measures.
• Balance multiple priorities including case incidents and customer concerns, queue management and team related activities.
• Maintain and improve on performance for targets set under MTTR metrics.
• Work with cross-functional teams to provide Root Cause Analysis when required.
• Proactively engage in data analysis of resolved cases, highlight any problem areas for the team and drive solutions.

Requirements:

• Strong interpersonal and communication skills are meaningful.
• Knowledge of Financial markets, an understanding of Equity and Derivatives markets and instruments will be an added advantage.
• Ability to work effectively within a team environment on rotational shifts.
• Proficient with MS Office applications.
• Excellent networking skills and ability to collaborate across various internal teams.
• Ability to adapt to changes quickly.
• Experience in working independently and showing initiative.
• Excellent problem solving and multi-tasking skills.