Contact Center Representative Job in Gurgaon at Aon

Aon is hiring for the role of Contact Center Representative!

Responsibilities of the Candidate:

• Accurately answering queries and questions by following procedures correctly and meeting agreed deadlines.
• Following client-specific requirements to meet each clients' exact needs.
• Delivering a high level of Customer Service for all internal and external customers.
• Applying the processes and procedures of the team in daily work.
• Achieving team and individual targets (KPIs, SLAs, quality targets).
• Reviewing and updating procedures and documentation.
• Contributing to the team, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
• Maintaining required levels of technical knowledge and behavioral standards, especially all regulatory and statutory requirements.
• Building strong relationships with client teams, client representatives, and third-party providers.
• Communicating with relevant parties using the appropriate communication channel and language.
• Performing additional tasks as requested by your manager.
• Colleague will work closely with senior members of the team to increase understanding of the client, processes, and tools/systems.
• Colleagues should actively participate in team meetings and seek opportunities to develop self and others where possible.
• Colleagues will collaborate with colleagues from other domains, client teams, and business areas globally

Requirements:

• Team player, who can work with tight deadlines.
• Strong communication skills, both verbal and written.
• Strong attention to detail and commitment to provide ongoing quality.
• Good understanding of Word and Excel.
• Aon Impact Model (AIM) expectations
• High school graduation required.
• Experience working in Customer Service is preferable.