Consumer Platforms Digital Operations Specialist Job in Hyderabad at Goldman Sachs

Goldman Sachs is hiring for the role of Consumer Platform - Digital Operations Specialist!

Responsibilities of the Candidate:

• Determine action required based on established procedures to protect the Bank’s assets; work with supervisor on handling more complex cases.
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
• Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and/or documentation to support a decision on whether fraudulent activity has occurred.
• Assist in identifying and developing process enhancements to maximize the efficiency of fraud detection activities as required.
• Identify risk and prevent loss from fraud reports, referrals from fraud email boxes, and return items (multiple sources/platforms).
• Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, and return ACH/cancel wires.
• Investigate risk identified through new account filters from the new account opening process.
• Investigate check and ACH returns and rejects.
• Review and investigate Fraud referrals.
• Run and review pro-active risk reports, and conduct research using third-party data sources to validate monetary and non-monetary transactions.
• Review established detection system-generated alerts to identify fraudulent activity related to merchants, and check ACH, wire, digital banking, and account openings.

Requirements: 

• Minimum graduation
• 1-2 years Fraud experience
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
• Strong understanding of the customer service experience
• Must be self-directed, detail-oriented, driven, and able to work independently in a team-oriented and fast–paced environment
• Bachelor’s Degree
• Fraud experience in a financial services environment