Consultant- Event Management Specialist Job in Hyderabad at Genpact

Genpact is hiring for the role of Consultant- Event Management Specialist

Responsibilities of the Candidate:

• Manage and optimize ServiceNow ITOM Event Management — including event ingestion, alert correlation, and root cause analysis. 
• Develop and maintain integrations with monitoring tools using MID Servers, Agent Client Collectors, and custom scripts. 
• Develop and maintain check definitions, check instances, and alert polices for Agent Client Collectors. 
• Build and fine-tune alert rules, event filters, and correlation logic to reduce noise and improve actionable insights. 
• Create automated workflows and remediation scripts for repetitive operational events. 
• Collaborate with infrastructure, application, and service management teams to ensure monitoring coverage and event health. 
• Develop custom dashboards, reports, and performance analytics to support proactive IT operations. 
• Troubleshoot issues in event flows, integrations, Agent Client Collectors, MID Servers, and ServiceNow ITOM modules. 

Requirements:

• Strong scripting skills in PowerShell, Python, Shell for automation and integrations. 
• Hands-on experience with monitoring tools (e.g., SENSU, SolarWinds, SCOM, Nagios, LogicMonitor, CloudWatch, etc.). 
• Familiarity with CMDB, and Service Mapping. 
• Understanding of event correlation, alert automation, and root cause analysis concepts. 
• Knowledge of ITIL processes (especially Event, Incident, and Problem Management). 
• Strong communication and collaboration skills across technical and business teams. 
• Self-driven, proactive, and able to work independently in a dynamic environment. 
• Strong scripting skills in PowerShell, Python, Shell for automation and integrations. 
• Hands-on experience with monitoring tools (e.g., SENSU, SolarWinds, SCOM, Nagios, LogicMonitor, CloudWatch, etc.). 
• Familiarity with CMDB, and Service Mapping. 
• Understanding of event correlation, alert automation, and root cause analysis concepts. 
• Knowledge of ITIL processes (especially Event, Incident, and Problem Management). 
• Strong communication and collaboration skills across technical and business teams. 
• Self-driven, proactive, and able to work independently in a dynamic environment.