Consultant- Application Management Services Job at Deloitte

Deloitte is hiring for the role of Consultant- Application Management Services!

Responsibilities of the Candidate:

• Work closely with customers to answer questions about the features and capabilities of our product.
• Proactively monitor upgrade plans published by OEMs and communicate the same with clients well in advance.
• Provide day-to-day support for CLM applications, including incident management, troubleshooting, and resolution of technical and functional issues.
• Design, configure, and implement changes or upgrades to CLM platforms (e.g., Icertis, DocuSign), ensuring alignment with client requirements and best practices.
• Assist in the development and execution of test plans for system changes, enhancements, and new releases.
• Specialize in resolving issues pertaining to customer-specific configuration and third-party integration, providing workarounds by leveraging troubleshooting skills.
• Participate in continuous improvement initiatives to optimize CLM processes and system performance.
• Stay current on CLM technology trends and best practices to provide innovative solutions to clients.
• Document processes, configurations, and solutions to ensure knowledge transfer and continuity.
• Support user training and adoption activities, including the creation of user guides and training materials.
• Supporting project tracking and reporting.
• Collaborate with clients and internal teams to understand business requirements and translate them into system configurations or enhancements.
• Mentoring new/junior team members. Co-ordinate internal knowledge sharing sessions.
• Identifying opportunities for additional services or enhancements.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business or related field.
• Trained and certified on one or more platforms -
• Proven track record in solving problems from a technical and business perspective
• Deep understanding of customer support processes and CRM/SaaS platforms. Ability to follow defined processes.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical and functional issues. Ability to provide innovative workarounds or design a solution to fix a customer’s problem. 
• Ability to coordinate, follow up, follow through and drive issues to closure proactively.
• Familiarity with contract management processes and terminology.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team environment.
• Willingness to work in shifts and travel on demand