Computational Linguist (AI/ML) Job in Hyderabad at Genesys

Genesys is hiring for the role of Computational Linguist (AI/ML)!

Responsibilities of the Candidate:

• Curate high-quality language datasets and annotations, for diverse tasks and languages.  Leverage appropriate methods including manual creation, LLM-assisted, externally sourced (e.g. open source, purchased), etc. 

• Evaluate AI model/system quality through analyzing benchmark data and user feedback.  Conduct manual and machine-assisted error analysis, produce actionable conclusions, and maintain strong documentation for project stakeholders. 

• Develop and contribute to tooling that supports Data Curation and Evaluation, from ad hoc text processing scripts and utility libraries, to benchmarking and annotation software, testing pipelines and data management. 

• Be an active contributor in turning our project goals and problem statements into concrete execution plans.  Break down a feature we need to QA into the data we need, the evaluation methodology we’ll use, and the processes and tooling we’ll use to get those things done.  

• Collaborate effectively with feature teams to co-deliver pertinent features. Work closely to understand their data and evaluation needs, stay synchronized on priorities, and empower teams to improve their AI evaluation processes over time. 

• Balance concurrent projects and/or multiple project dimensions spanning languages, modalities (e.g. text vs voice), and other parameters.  Stay aware of statuses and time estimates, and proactively communicate progress as well as challenges. 

• Treat people with dignity and respect (from your coworkers to the agents and customers who interact with our products), be a thoughtful steward of the resources available to you (time, compute, budget, native speaker consultants, etc), and apply practices and patterns related to ethical and compliant data access, security, and privacy. 

Requirements:

• Bachelor’s degree in Computational Linguistics, Human-Computer Interaction, Data Science, CS, or related field plus 2-3 years experience, or Master’s degree in the same
• Demonstrated experience in Language Data Curation and Analysis
• Solid proficiency in Python programming and broad familiarity with NLP-related tooling and technologies
• Strong time-management and detail-tracking skills
• Proven ability to work autonomously with minimal direction, as well as collaboratively
• Native or bilingual-level proficiency in English