Community Associate Job in Bengaluru at WeWork

WeWork is hiring for the role of Community Associate!

Responsibilities of the Candidate:

• Create a welcoming and collaborative community environment amongst our members through events and by building relationships between members
• Ensure that your building is fully operational and processes are running smoothly
• Drive growth and promotion of WeWork-provided service offerings
• Take direction from the Community Lead and the Community Manager to support the Community Team as necessary
• Be the first and last point of contact for your building
• Cover the front desk during business hours
• Greet and check-in member guests
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Manage On-Demand member check-ins and check-outs
• Prepare and distribute promotional materials to guests/potential members
• Greet and welcome walk-ins and potential new members and guests with questions or refer inquirers to additional resources
• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
• Solve member-related issues to ensure that a cohesive community is maintained (tickets, emails, escalations, and in-person)
• Conduct member one-on-ones and gather feedback
• Work on member net promoter score target
• Own a percentage of the building’s renewal/growth target
• Oversee special amenities, up-sells and ancillary revenue, and hygiene
• Make posters for events and prepare newsletters
• Assist with set-up and breakdown of internal and external events including strategizing, planning, and execution
• Plan business development activities for ancillary revenue streams such as external events
• Host periodic new member orientations
• Create a monthly events calendar and plan around the allocated budget
• Assist with move-ins and move-outs; prepare and distribute member welcome packets
• Assist with building operations and maintenance to ensure the highest level of member experience
• Fielding and assigning requests submitted through the ticketing platforms
• Manage keycard activations and assist members with minor operational challenges, wherever applicable
• Ensure that the building is clean and well-kept
• Order consumables and ensure that the building spends are within the budget
• Take charge of mail and package responsibilities as needed
• Submit building receipts to the Community Lead and the Community Manager for expense reports
• Identify issues for escalation to the Community Lead and the Community Manager and document the same accordingly
• Support and manage ground third-party support teams

Requirements:

• Bachelor’s degree
• 1-2 years of customer service/Hospitality and/or sales experience
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Must demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion for entrepreneurial communities
• Proficient in basic computer skills