Communications Trainer II Job in Pune at Concentrix

Concentrix is hiring for the role of Communications Trainer II!

Responsibilities of the Candidate:

• Building and sustaining professional and communication skills for employees undergoing the NHT
• Undergoing the TTT certification and thereafter delivering NH Training to NHT batches
• Identifying the Learning needs of agents/ any other learners/ business as a learning consultant
• Designing training curriculum using the principles of Instructional Design
• Working closely with the FS V&A team to use materials (e.g. recorded calls) from the floor in training and to customize training according to the Project/process.
• Observing and evaluating trainee performance during real-time training sessions
• Tracking and maintaining trainee attendance and trainee certification records for audit purposes.
• Initiating and participating in the projects of the team and the department
• Conducting refresher or stratified training batches on NHT modules
• Conducting audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion

Requirements:

• Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
• High levels of spoken and written communication
• Interpersonal and team management skills are a must
• Ability to interact with different levels in the organization
• Previous V&A and Soft skills training experience desirable
• Basic knowledge of Instructional design desirable
• Exposure to Quality - preferred
• Expertise in Excel & power point
• Knowledge of basic banking terminology.
• CAT score should be >=6.5