Communication Coach Job in Ghaziabad at Taskus

Responsibilities of the Candidate:

• Conduct a study to identify language and communications training needs
• Create a plan to prioritize intervention for each type of communication learning need
• Collaborate with the training manager in creating the Language and
• Communication training calendar for the year to equip and fill in competency gaps
• Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings
• Schedule and facilitate appropriate coaching sessions
• Oversee and facilitate workshops and individual coaching sessions when appropriate
• Prepare training aides such as module summaries, videos, and presentations
• Train and guide new employees
• Develop monitoring systems to ensure that progress of all employees in the program is being tracked
• Align with the established training strategy and determine the appropriate methodology to be used
• Partner with external vendors who can help in supplementing internal training courses

Requirements:

• At least 2 years of Language and Communications Coaching/Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries
• Solid knowledge and experience in Language specific measures and interventions
• Excellent facilitation skills
• Strong English speaking and writing
• Knowledge and experience on Effectiveness Measures for both language and communications
• Project Management Skills
• Stakeholder Management Skills
• Excellent Coaching Skills