- Focus on Industrial Operations Engineering
- Develops competency in own area of expertise
- Shares expertise and provides guidance and support to others
- Interprets clients’ needs
- Completes own role independently or with minimum supervision
- Identifies problems and relevant issues in straightforward situations and generates solutions
- Contributes in teamwork and interacts with customers
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Communication Coach Job in Gurgaon at Capgemini
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Communication Coach
Capgemini
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Gurgaon
Skills Required
- Technical Support
- Customer feedback
- Interpersonal Skills
- Customer Service
About this Job
Capgemini is hiring for the role of Communication Coach!
Responsibilities of the Candidate:
Requirements:
- Graduate in any discipline
- Certification in communication training preferred
- Strong command of English (verbal and written)
- Experience in coaching technical support or customer service teams
- Familiarity with audit frameworks for calls and emails
- Ability to design and deliver engaging training modules
- Excellent interpersonal and feedback skills
- Performance Metrics
- Improvement in CSAT scores post-training
- Reduction in bottom quartile performers
- Audit compliance and feedback implementation rate
- Training effectiveness measured via post-assessment scores
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses
+96 More
Who can apply
Work Experience: 0-1 years
Eligible Graduation Years: 2025, 2024, 2023
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Capgemini
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