Collections Operations Manager Job in Bengaluru at Smart Coin Financial Private Limited

Smart Coin Financial Private Limited is hiring for the role of Collections Operations Manager!

Responsibilities of the Candidate:

• Ensure appropriate infrastructure and resource availability in vendors to carry out collections as per operating plan
• Formulate collection strategies for the dpd basis as well as per market dynamics, portfolio spread/segmentation and business requirements
• Identify critical /non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution
• Conduct regular performance review with all vendors, Agency supervisors & callers for all critical metrics to track the portfolio health and ensure healthy process
• Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies
• Ensure adherence to Compliance Policy, Collections processes and Audit requirements, Code and conduct and maintaining standards to achieve customer satisfaction
• Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner
• Ensure 100 %  coverage of cases of allocated
• Ensure monthly cost provisions are reported to Finance team as per timelines
• Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in new markets ensuring portfolio hygiene
• Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction
• Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge Offs, Gross write-offSettlement loss rates, rate of recovery

Requirements:

• Must have Qualification Post-Graduate / Graduate in any discipline