Collections Officer Job in Mumbai at HDFC Bank

HDFC Bank is hiring for the role of Collections Officer!

Responsibilities of the Candidate:

• Handle incoming calls from & make outgoing calls to customers who have missed their monthly payments (Collections - Soft Bucket)
• Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS (electronic clearance system ) / SI (Standing Instruction ) / PDC (post-dated cheques ) as a regular mode of repayment of the loan (part of the Collections Team )
• Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.

Requirements:

• Graduate/ Postgraduate in any discipline
• Excellent written and oral communication skills
• Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra
• Good negotiation and convincing skills
• Good interpersonal skills
• Should be able to empathize and collect
• Should be capable of taking end-to-end responsibility and coordinating with other departments for resolution of customer issues and other requirements
• Basic knowledge of Computer knowledge and typing skills